Returns & refunds
We hope that you are happy with your purchase from The Outrageous Peacock. In the unlikely event that you need to return an item/s or claim a refund please read through our terms below. Thank you.
(Excluding bath products which are perishable items)
In the unlikely event that you are unhappy with a product you've received, we will be happy to refund the cost of that item, so long as the below measures are followed:
The item/s you wish to return must be:
Received within the last 28 days
Unopened and unused
Remain in their original packaging and in perfect condition
Arrive safely back to us, without damage
If one or more of the above criteria is not met, we will be unable to process a refund.
Please note, we cannot cover the cost of any return shipping charges unless the item you received was damaged, faulty or incorrect. It is at the buyer’s discretion whether the return postage is tracked and/or insured.
If your returned goods go missing during transit, The Outrageous Peacock will, unfortunately, be unable to offer a refund.
Our return address is:
The Outrageous Peacock
107 - 109 Towngate
The total value of the item/s returned to us will be refunded to the same account payment was made from, upon the item/s being returned safely to us. The refunded amount will show in your account within 7 working days, though typically this happens sooner.
Once the shipment is processed, we rely on the courier to safely deliver your parcel. In the event that your parcel has arrived damaged, it will be replaced immediately, providing a photo of each damaged item is sent to firstname.lastname@example.org, as soon as it is discovered.
If any item is out of stock, a full refund to the value of the broken item will be provided.
Damaged or Defective Item/s
All of our products are thoroughly checked to ensure they are of the highest quality and match the product description you were provided with at the time of purchase. Occasionally, damaged items can be missed at the time of dispatch and as such, a replacement will be provided, as long as you are able to provide photo evidence of said damage. If it appears the product has been dropped or misused since safely arriving to you, we reserve the right not to process a refund.
In rare instances whereby a product has become faulty during use, it is essential that you have followed the care guide provided within your order. When resolving any issues relating to faults during use, we will require photographic evidence and may require further information to ensure a resolution is met. If the product has been misused and/or the relevant care card hasn't been followed, we are unable to provide a refund or replacement.
Natural imperfections may be visible before or during use. This can include minor cracks (due to noticeable room temperature changes) or frosting/colour changes (a natural occurrence in Soy wax). None of the aforementioned surface imperfections will negatively affect the performance of the product and therefore are not criteria fitting of damage or faults.
Non-refundable and Perishable Item/s
Unfortunately, our bath products are non-refundable, unless they arrive damaged or faulty.
All of our bath products contain natural ingredients and essential oils, derived from plants and vegetables. Therefore, natural imperfections may be visible before or during use.
Please ensure you follow all of the product usage guidance provided within your order, to achieve the best performance from your products.
We adhere to the Consumer Rights Act 2015. All Rights Reserved.
To get in touch and to ask any questions, please Contact Us.